Thank you for shopping at DigiHorizon.net. We strive to provide high-quality digital products and excellent customer service. Please read our Refund and Returns Policy carefully to understand how we handle returns and refunds.

1. Digital Products

Due to the nature of digital products, which are delivered electronically and are non-tangible, we generally do not offer refunds or returns once a purchase has been completed. This policy is in place to protect the integrity of our digital products and to prevent misuse.

2. Exceptions

While we do not typically offer refunds, there may be exceptional circumstances where we will consider a request for a refund or exchange. These exceptions include:

  • Technical Issues: If you experience significant technical problems with downloading or accessing your digital product that cannot be resolved, please contact us for assistance. We may offer a refund or exchange in such cases if the issue cannot be resolved.
  • Product Not as Described: If the product you received is not as described on our website or does not meet the advertised specifications, please contact us. We will review your request and, if valid, offer a refund or exchange.

3. How to Request a Refund or Exchange

To request a refund or exchange, please follow these steps:

  1. Contact Us: Email us at info@digihorizon.net with your order number, a description of the issue, and any relevant supporting information.
  2. Review and Resolution: Our team will review your request and respond within [X] business days. We may require additional information or documentation to process your request.
  3. Decision: We will notify you of our decision regarding your request. If approved, we will process the refund or exchange according to our policies.

4. Processing Time

If a refund or exchange is approved, please allow up to [X] business days for the processing of your request. Refunds will be issued to the original payment method used during the purchase. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

5. Order Cancellations

Once a digital product has been purchased and delivered, it cannot be canceled or refunded. Please review product descriptions and ensure you are selecting the correct item before completing your purchase.

6. Contact Information

If you have any questions or need assistance with a refund or exchange, please contact us at:

7. Policy Updates

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our refund and returns practices.